Frequently Asked Questions for Prospective Customers

You can get a one-time access code via our fit+ app or by clicking this link (https://sofortzugang.fitplus-club.de/) and take your time exploring the gym.

Is a trial session available?

You can get a one-time access code in our fit+ app or by clicking this link (https://sofortzugang.fitplus-club.de/) and take your time exploring the gym.

We do not provide a trainer for a trial session.

The free trial session must be used within 72 hours of booking. Otherwise, the trial session will expire. A trial session can only be booked once.

What does the registration fee cover?

The registration fee is a one-time fee and will be deducted from the first membership payment. The fee covers the member’s setup in the software and the granting of access to the club.

What contract terms are available?

All clubs have membership terms of 24, 14, and 9 months. You can sign up directly with your club. You can choose a club here: https://fitplus-club.lu/clubfinder/

Most of the time, our clubs offer attractive introductory deals.

What courses are offered?

Offers vary depending on the location and operator. Please select your club and check the current offer at https://fitplus-club.lu/clubfinder/.

When will the membership fee be charged?

The payment is always debited at the beginning of the month (around the 3rd business day). A different debit date (mid-month or end of the month) is not possible. Please ensure you have sufficient funds in your account to avoid unnecessary return-charge fees.

How old do I have to be to train with you?

In general, anyone 16 years of age or older can train with us. If you are under 18, you must have a doctor’s clearance for moderate strength training and your parents’ consent.

Can I work out at all fit+ studios with my membership?

With your membership, you can work out as often as you like at your home studio and up to 4 times a month at all other studios.

Facilities / Training

What equipment does fit+ offer?

All fit+ clubs are equipped to the same standard. This includes a variety of cardio and strength training machines, facilities for flexibility training, and free weights up to 37.5 kg. Some clubs also offer additional services, which you can view on the individual location pages.

Do you offer fit+ group classes?

Not included as a standard service—some clubs offer group classes; you can find more information on the individual locations’ pages.

How do I get a workout plan?

Look forward to the virtual coach in the fit+ app, which will help you reach your fitness goals faster than ever before. Based on your individual needs, you’ll receive personalized training plans with clear exercise instructions (video and text) and customizable settings. Get your training plan now in the fit+ app to achieve your fitness goa

Are there qualified trainers available?

You can book a certified trainer at any time. Please contact your club (https://fitplus-club.lu/clubfinder/) to do so.

How do I get to the studio?

Via the fit+ app, which you can download from the Apple Store or Google Play Store.

Are the lockers lockable?

To keep your personal belongings safe at the club, you’ll need a padlock, which you’ll need to bring yourself. This will allow you to lock your locker.

Are there changing rooms available?

Yes, every studio has them. The number depends on the size of the studio.

Are there showers available?

This depends on the specific location and is listed in the detailed studio description. More than 90% of all fit+ studios are equipped with showers.

I’m afraid of being alone in the studio.

Most of the time, you won’t even be alone in the gym. If you are, just use your smartphone to call for help. If you don’t like being alone in the gym, make plans with other members or bring your friends along—there’s actually a great “refer-a-friend” campaign for this. You can find the link at /freunde for all participating clubs.